SentBe knows how important every transaction is, so we are doing our best to complete all transactions within the guaranteed time.
For transactions that have been delayed due to SentBe system or receiving bank system, we will provide fee compensation according to the transaction delay time and user level.
Fee compensation will be returned in the form of SentBe coupons for basic users, which can be used to pay less fees on the next transfer.
VIP users get compensations as cashback to be directly deposited to their SentBe Wallet, which can be sent like real money on the next transfer.
Basic Users
- Less than 24 hours delayed: 50% fee discount
- More than 24 hours delayed: 100% fee discount
- More than 72 hours delayed: 200% fee discount
Silver/Gold VIP Users
- Less than 24 hours delayed: 2,500 cashback
- More than 24 hours delayed: 5,000 cashback
- More than 72 hours delayed: 10,000 cashback